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Examining a licensing log file
 
 
 

If you start Maya and the Product Configuration Wizard or error messages appear instead of the Maya main window, you can create and examine a licensing log file to learn the nature of the error. Error messages may include: 

No license suitable to run this version of Maya Error setting license default.

For a standalone license, do the following steps on the computer where the message appears. For a networked license, do the following steps on the license server computer.

To examine the license error log file (Windows)

  1. From the Start menu, select Programs > Accessories > Command Prompt.
  2. At the Command Prompt, enter: 
    set FLEXLM_DIAGNOSTICS=2
  3. To repeat the failed attempt to start Maya, use the full path: 
    <install_path>\maya

    where install_path is the path to which you installed the Maya software. For example, if you installed Maya on drive C:, the path would be: C:\Program Files\Autodesk\Maya2009\bin\maya.

    When you set the FLEXlm diagnostics in step 2, the attempt to start Maya creates a licensing log file. An error message flashes onscreen before the Product Configuration Wizard appears.

  4. Open the log file that was just created:
  5. Find the message in Understanding log file error messages and follow the instructions.

    Ignore other information in the file. If the message isn’t listed, call Autodesk Support.

To examine the license error log file (Linux, Mac OS X)

  1. In a shell (Linux), or in a Terminal window (Mac OS X), enter the following (the following example is for bash and will work on Mac OS X; you may need to modify this line based on which shell you’re running): 
    FLEXLM_DIAGNOSTICS=2
  2. Do one of the following, depending on your platform:

    The diagnostic information is printed to the screen. As well, the Maya Product Configuration Wizard appears.

    Only use this command to perform FLEXlm diagnostics. This special command ensures that the startup attempt inherits the FLEXLM_DIAGNOSTICS environment variable from the typed-in command.

    The diagnostic information is displayed in the Terminal window. As well, the Maya On-line Product Activation window appears.

    The FLEXlm checkout error message always refers to the FEATURE below it. The format is:

  3. Find the message in the following topic, Understanding log file error messages and follow the instructions.

    Ignore other information in the file. If the message isn’t listed, call Autodesk Support.

Understanding log file error messages

Error messages within the file help you identify the problem. The most common error messages are explained below. If multiple errors exist, look for the feature name that matches the feature in your license file. Use the help in step 3 above to focus on the error. In the following explanations, license file refers to the aw*.dat file which may be called aw_servername.dat, aw_server.dat, and so on, on various systems.

Error Possible solutions
FLEXLM checkout error: Invalid (inconsistent) license key. The license key and data for the feature do not match. This usually happens when a license file has been altered.
  • Check the license file against the license file that you received. There may be a typing mistake in the password, expiration date, or license version. If it is a networked license, check to see if the HOSTID is spelled correctly. As well, check the spelling and punctuation in the ISSUER field.
  • If you obtained a pre-release license for Maya, also check the spelling of eval in the VENDOR_STRING.
FLEXLM checkout error: Feature has expired...
  • Either the current machine date is later than the expiration date or there’s a typing mistake in the expiration date. 

FLEXLM checkout error: Invalid date format in license file
  • Check the license file’s expiration date for an incorrect format, for example, may-4-2006. The correct format is 4-may-2006.
  • The password may have invalid characters—not all hexadecimal.
  • The license count digit may be absent: uncounted for standalone, a number greater than 0 for networked. 

FLEXLM checkout error: Invalid License File syntax.
  • Check the license file against the license file that you received. There may be a typing mistake.
FLEXLM checkout error: No such feature exists.
  • Check the license file’s spelling of components, package, and feature lines against the license file that you received.
FLEXLM checkout error: Future license file format or misspelling in license file.
  • Make sure you have the newest version of FLEXlm license server (Maya 2009 requires version 11.5). See Verifying license server installation.
  • Check the license file’s spelling of VENDOR or any part of the string HOSTID number.
  • Check that you typed \ instead of / at the end of a line.
  • Check that the ISSUER is spelled correctly.
FLEXLM checkout error: No SERVER lines in license file.
  • For a standalone license, check that the license file’s License Count is uncounted.
  • For a networked license, make sure the appropriate SERVER and VENDOR/DAEMON lines appear at the top of the aw_servername.dat file (where servername is the name of the license server machine). On Mac OS X, this file is named aw_server.dat.
FLEXLM checkout error: Maya license in file appears to be corrupted.
  • Check the entire license file for a typing mistake.
FLEXLM checkout error: Invalid host. orThe hostid of this system does not match the hostid specified in the license file.
FLEXLM checkout error: No server for this feature.
  • sgiawd in DAEMON (Linux) or VENDOR (Windows, Mac OS X) line may be spelled incorrectly.
FLEXLM checkout error: License server does not support this feature.
  • Check the license file to see if the feature has expired, the license server has not yet started.
  • Check if there is a mismatch between the version of Maya and the version of Maya identified in the license file.
  • Try using the computer’s IP address instead of the hostname.
FLEXLM checkout error: Cannot connect to license server.
  • FLEXlm networked license software has not been installed (see Verifying license server installation) or an older version of FLEXlm networked license software is installed. Maya 2009 uses FLEXlm version 11.5.
  • The license server daemon has not been started.
  • SERVER servername has not been changed to reflect the name or IP address of the server.
  • DAEMON or VENDOR is not spelled correctly.
  • (Linux, Mac OS X) The sgiawd path is not right. The default should be: /usr/aw/COM/etc/sgiawd
  • Check the network connection on your client machine.
  • As a last resort, reboot your license server.
FLEXLM checkout error: Clock difference too large between client and server.

Make sure the time and date on the client and server are correct and synchronized. If the time and date of the client differs from the server by more than a half hour, the client may not be able to get a license.

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