Managing Your Work Environment > Setting Preferences > 
Support Preferences
 
 
 

Use these preferences to help Autodesk Customer Support diagnose problems with your system.

WarningUse only if instructed by Autodesk Customer Support.

Show small imageShow large image

Upload Config Info Only buttonEnable to upload only configuration information instead of the entire log set when using the Upload Logs button.

Upload Config Info and Logs buttonClick to upload pertinent system logs to Autodesk Customer Support.

NoteSome project and system information is included in the logs.

Max Logged Days fieldDisplays the number of logged days to be uploaded when using the Upload Logs button.

Case ID fieldEnter the case ID provided by Autodesk Customer Support before uploading your system information.

MTBF Report buttonClick to upload an MTBF (Mean Time Between Failures) report to Autodesk Customer Support.