If the Product Configuration Wizard appears at startup, make sure you have licensed your copy of Maya correctly by checking the licensing steps starting in Quick Start: How to activate your copy of Maya or in Licensing Maya. You can also check the following:
If the Product Configuration Wizard appears or Maya main window doesn’t appear at startup, and you have followed the licensing steps correctly, please review the platform-specific troubleshooting information below.
Troubleshooting licensing problems (Linux, Mac OS X)
If the following error message appears, do the steps under the appropriate headings that follow.
No license suitable to run this version of Maya
Error setting license default
Cannot find any aw.dat (or aw_servername.dat) files in /var/flexlm
Unable to locate a license server for Maya
Account is not available
Do the steps in sequence until the problem is solved. If you’ve tried all steps or you see an error message not listed, write down the exact error message and call our Support Services department.
No license suitable to run this version of Maya or Error setting license default
Cannot find any aw*.dat files in /var/flexlm
Unable to locate a license server for Maya
To check possible client problems
To check possible server problems
(Linux) Account is not available
When attempting to set up a Linux networked license server, and after typing the following command to start flexlm:
/etc/rc.d/init.d/aw_flexlm start
You receive the following error:
Account is not available
One possible cause of this problem is that the nobody account which serves the licenses on the server has its login shell set to /sbin/nologin within the /etc/passwd file.
To correct the ‘nobody’ account problem
nobody:*:99:99:Nobody:/:/sbin/nologin
nobody:*:99:99:Nobody:/:
Alternatively, you may change the nobody account to an account that exists:
To change the nobody account to an existing account
Troubleshooting licensing problems (Windows)
One of the following error messages may appear if the Maya main window doesn’t appear:
No license suitable to run this version of Maya
Error setting license default.
Unable to locate a license server for Maya.
Cannot find any aw*.dat files in C:\flexlm\.
No licenses found for your FLEXid flexid
For the message that appears, do the steps under the appropriate heading that follows. In each case, do the steps sequentially until the problem is solved. If you’ve tried all steps or you see an error message not listed, write down the exact error message and call our Support Services department.
The last message in the above list may occur as you run the License Installer software, not as you run Maya.
No license suitable to run this version of Maya or Error setting license default
Unable to locate a license server for Maya
To check possible client problems
To check possible server problems
Cannot find any aw*.dat files in C:\flexlm\
If this file doesn’t exist, you’ll need to redo the licensing procedure as described in Licensing Maya.
No licenses found for your FLEXid flexid
You can use Notepad to examine the contents of the file on the Windows computer to make sure it has no added control characters.