Overview of Subscription Center

With Autodesk Subscription, you get the latest releases of Autodesk software, incremental product enhancements, personalized web support from Autodesk technical experts, and self paced e-Learning. Subscription services are available to subscription members only.

By clicking the Communication Center button in the upper right-side of the application, on the InfoCenter box, members have access to the following options (under Subscription Center):

Subscription status. Checks your subscription status.
Create support request. Provides direct one-to-one communication with Autodesk support technicians. You receive fast, complete answers to your installation, configuration, and troubleshooting questions.
View support requests. Tracks and manage your questions and responses through Autodesk's state-of-the-art support system.
Edit Subscription Center profile. Sets up and maintains your subscription account.
View e-Learning catalog. Features interactive lessons organized into product catalogs.
e-Learning Lessons. (For subscription members only.) Each lesson is 15–30 minutes and features hands-on exercises, with an option to use a simulation instead of the software application. You can use an online evaluation tool that identifies gaps in skills, determines what lessons will be most helpful, and gauges learning progress.

Subscription Resources and Privacy

Subscription resources provide interactive product features over the Internet. Each time you access subscription resources (such as e-Learning or Create Support Request) from Communication Center in an Autodesk product, product information (such as the serial number, version, language, and the subscription contract ID) is sent to Autodesk for verification that your product is on subscription.

Autodesk compiles statistics using the information sent to subscription resources to monitor how they are being used and how they can be improved. Autodesk maintains the information provided by or collected from you in accordance with Autodesk's published privacy policy, which is available at http://www.autodesk.com/privacy

To access the Subscription Center in the program

In the InfoCenter box, click (Communication Center).
On the Communication Center panel, under Subscription Center, click the subscription resource you want to access.

NoteSubscription Center is not available to all product users. If subscription resources are not available in your product, your product is not entitled to subscription benefits.