Autodesk 3ds Max 2015 and 3ds Max Design 2015

Service Pack 1 (SP1) Readme


This readme contains recent information regarding the installation and use of Autodesk® 3ds Max 2015 SP1 and Autodesk® 3ds Max Design 2015 SP1 software. It is strongly recommended that you read this entire document before installing the software. For future reference, you should save this readme to your hard drive.

Note: Autodesk is not responsible for errors or failures of Autodesk software arising from the installation of updates, extensions or new releases issued by third-party hardware or software vendors for the qualified software or hardware identified in this document (or for any other third-party software or hardware that you may use in connection with Autodesk products).


Additional Resources
Versions Of The Service Pack
Install / Uninstall
Fixed Defects Autodesk 3ds Max 2015 / 3ds Max Design 2015
Customer Involvement Program (CIP) and Customer Error Reports (Customer Error Reports)

Use the following table to locate various resources related to 3ds Max 2015 / 3ds Max Design 2015:




Installation Help

System Requirements

What’s New

Learning Resources  or

Support Resources or http:///

3ds Max SDK Documentation

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Initial Install

Users must have Autodesk 3ds Max 2015 / Autodesk 3ds Max Design 2015 installed prior to installing this Service Pack.

3ds Max Beta Installs

If there are previously installed versions of any beta software (including Release Candidate (RC) versions) of Autodesk 3ds Max 2015 / Autodesk 3ds Max Design 2015, uninstall and delete all system folders pertaining to these beta versions before installing the commercial version. Instructions on how to uninstall the beta versions are posted on the beta portal in the Beta and RC Readme files.

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Product To Update

Update Filename

Autodesk 3ds Max 2015


Autodesk 3ds Max Design 2015


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1. Download the appropriate file for your system. See Versions of the Service Pack.
2. Double-click the Service Pack 1 executable.
3. Follow the installation prompts in the Service Pack 1 installer.

Windows 7 / Windows 8
1. Open Start > Control Panel > Programs and Features.
2. Click View Installed Updates.
3. Select Autodesk 3ds Max 2015 Service Pack 1 / Autodesk 3ds Max Design 2015 Service Pack 1.
4. Click Uninstall.

NOTE: If you are currently using a student version or educational licensing version of Autodesk 3ds Max, you automatically allow 3ds Max to collect desktop analytics data from you. You are notified of this via a dialog the first time that you start 3ds Max. To disable data collection, select Help > Desktop Analytics and disable the check box in the dialog.

If you uninstall SP1, the software will cause an error when you try to run 3ds Max 2015. After uninstalling SP1 you must modify or remove the following file in order to run 3ds Max 2015:

The problem file is This file is located here: C:\Users\<userfolder>\AppData\Local\Autodesk\3dsMax\2015 - 64bit\ENU\en-US\UI\Workspaces.

At the very end of the file there are the following two identical lines:


To fix the problem, can remove the second "Visible=True" file, or delete the file completely.

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The following list contains issues fixed in this release.

This Service Pack 1 also addresses Heartbleed vulnerability - a security bug in the open-source OpenSSL cryptography library. Heartbleed is registered in the Common Vulnerabilities and Exposures system as CVE-2014-0160. For more information, please visit the CVE dictionary at


Defect ID Summary
MAXX-16831 State Sets: Entering an invalid character in an file path would cause states to stop working.
MAXX-16830 State Sets: Camera tracking was using incorrect orientation.
MAXX-16819 State Sets: Render output retained keyboard focus after closing State Sets.
MAXX-16801 The Scanline renderer caused a program error when rendering with more than 32 processors. The program error is fixed but rendering is limited to no more than 32 processors.
MAXX-16799 An incorrect link to movies in the Welcome Screen for 3ds Max Design 2015 has been fixed.
MAXX-16771 A program error when loading specific scene types has been fixed.
MAXX-16645 Save As + and Increment On Save appended "_01" to file names instead of incrementing the existing sequence number. This has been fixed.
MAXX-16640 In localized languages, changing the Custom UI And Defaults to a layout style other than DefaultUI caused an obsolete quad menu to display in the Scene Explorer.
MAXX-16639 and MAXX-1390 In localized languages, columns were missing from the Scene Explorer > Container Explorer dialog, and an error message appeared when resizing this dialog.
MAXX-16636 When using the Exchange Store, the appPackage for both 3ds Max 2014 and 3ds Max 2015 was not installing correctly.
MAXX-16629 Populate: Changing the height of a Seat would cause a character's knees to shake.
MAXX-16616 and MAXX-16537 Localized Startup movies would not play.
MAXX-16569 Customer Error Report: A program error would occur when changing Layer names and then reopening the MAX file.
MAXX-16558 The calculation method of Chamfer modifier > Quad Chamfer has been corrected.
MAXX-16487 A program error would occur when creating two Expose Transform helpers.
MAXX-16408 A program error would occure when loading certain MAX scene files.
MAXX-16394 In Chinese, Japanese, and Korean, closing a Scene Explorer > MassFX Explorer would cause a program error.
MAXX-16349 State Sets: Using the Token menu would add symbols that made the output path invalid.
MAXX-16334 When using XRef Scene and Inherited Containers in the same scene, the scene reference would be lost.
MAXX-16293 In Scene Explorer, adding a Display As Box column made objects invisible in Nitrous viewports.
MAXX-16284 State Sets: Right-click > Clone State Node was not working.
MAXX-16280 Populate would generate an error on closing 3ds Max.
MAXX-16265 Populate: Regenerate was not using the Appearance UI table in a newly open scene, and the Appearance UI > Reset button was not working.
MAXX-16264 The mCloth action table was causing an error.
MAXX-16259 In Chinese, Japanese, and Korean, the Scene Explorer would show garbled characters.
MAXX-16232 iray renderer: Rendering Metallic Paint with a bitmap assigned as a color component would cause a program error.
MAXX-16219 iray renderer: The Autodesk Generic material would ignore assigned maps and render the object color only.
MAXX-16141 Performance is now improved when opening a Layer Explorer with more than 1000 layers.
MAXX-16045 Workspace Reset did not work on Workspace Scene Explorers.
MAXX-15970 Nitrous viewports were not showing map offsets.
MAXX-15969 and MAXX-15968 Nitrous viewports were not displaying multi-layer Composite maps correctly.
MAXX-15958 Customer Error Report: Changing the Material Editor renderer would cause a program error.
MAXX-13950 Populate: Loading a scene with Object-XRef'ed pedestrians would cause animation to be wrong.


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Customer Involvement Program (CIP)

The first time 3ds Max / 3ds Max Design is started, the Customer Involvement Program dialog opens. If you choose to participate in the Customer Involvement Program, 3ds Max or 3ds Max Design will automatically send Autodesk information about system configuration, which features are used most frequently problems encountered, and other information helpful to the future direction of the product. For further information, see

To enable CIP:

  1. Install and start 3ds Max / 3ds Max Design.

  2. If the Customer Involvement Program dialog box is not displayed automatically, then in the Help menu, click Customer Involvement Program.

  3. In the Customer Involvement Program dialog box, select "Participate - with contact information."

  4. Enter a valid email address and company name, if any. Click OK.

Customer Error Reports

We can improve the stability of Autodesk 3ds Max / Autodesk 3ds Max Design largely because of the Customer Error Reports (CERs) that end-users submit. We thank you for taking the time to fill out these reports and ask you to include as much information as possible about what actions you were performing at the time the error occurred. These details raise the value of the report immensely and are very much appreciated by the Autodesk 3ds Max Quality Engineering team.
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