Refer to the individual sections for instructions on troubleshooting the Enterprise Add-on for Vault.
Release Availability
This feature is available in certain editions of vault. To see if your Vault edition supports this feature, refer to the following
table .
|
2012 |
2013 |
2014 |
Autodesk Vault Basic |
|
|
|
Autodesk Vault Workgroup |
|
|
|
Autodesk Vault Collaboration |
|
|
|
Autodesk Vault Professional |
|
|
|
Event Log
All exceptions in the Vault Add On are being logged to the Windows event logging mechanism. They can be seen using standard
Event Viewer application. The log contains the error message and full stack trace.
Unable to Load the Vault Add On
If Vault is not able to load a plugin, it just throws an exception which doesn't contain any additional information. It is
therefore hard to determine why it can't be loaded.
To get additional information, there's a tool on the It's just ones and zeros blog which helps to get more information about the issue:
http://justonesandzeros.typepad.com/blog/2011/05/extension-deployment-checklist.html
How to use it:
- Download the tool.
- Copy the executable into your Vault Client program folder
- Run the tool.
- Point to your Vault extension and click on Load.
- Analyze the output.
Missing stdole.dll
If, as a result of the above procedure, the stdole.dll library is missing from the Explorer folder in Vault, use Microsoft Windows Search capability to locate it in the system
and copy it to the Explorer folder.
Unblock Assemblies
Sometimes it happens that when assemblies are being copied from a ZIP archive that they have to be unblocked before the first
use.
This is the case if you encounter the following message: "Attempt was made to load assembly from a network location."
To unblock the assembly, do the following:
- Right-click on the assembly in Windows Explorer.
- Open the Properties.
- Click on Unblock in the General tab.
Installation Issues
If you have issues with the installation then the msi can be run manually to generate a log file of the install. To run the
install manually follow these steps.
- Copy the Vault Addon 2013-n.n.n.zip to a local directory and unzip.
- Open a command window at the location of the msi file that matches you operating system version.
- Run the msi manually using msiexec /i VaultAddOn.msi /L install_vao.log.
- Follow the steps above and then review the log file.
Post Install Enterprise Add-on for Vault Issues
If the Enterprise Add-On is not in the Tools menu then you will need to reset the menus. To make the commands visible in
Vault Client, it's required to reset the menu:
- Run Vault Client and connect to your Vault server.
-
In Vault Explorer go to .
- On Toolbars tab select Main Menu then press Reset. This step will "reset" user interface to default state.
User Rights Issues
It has been documented that sometimes User Rights are not properly set for Enterprise Add-On for Autodesk Vault installation
folders and files.
It is then recommended to check that the current user belongs, at minimum, to Power User Group as well as this group has to
be added to the Enterprise Add-On for Autodesk Vault installation folder
C:\Program Files\Autodesk\VAO 2013\.