Customers and Partners are entitled to be directly supported by Autodesk Consulting in case of a valid "Autodesk Solution Support" contract. (Separate services offering)
This feature is available in certain editions of vault. To see if your Vault edition supports this feature, refer to the following table .
2012 | 2013 | 2014 | |
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Autodesk Vault Basic |
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Autodesk Vault Workgroup |
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Autodesk Vault Collaboration |
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Autodesk Vault Professional |
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The subscription entitles customers to get all available updates, versions, hot-fixes and service packs of the Enterprise Add-On for Autodesk Vault. Defects are also handled under the subscription contract. Support is not included in the subscription.
The support model and process looks like this:
The Channel Partner is supported by Autodesk Consulting in case of defects in the Enterprise Add-On for Autodesk Vault and in case of a valid "Autodesk Solution Support" contract (for all related questions).