Managing Your Work Environment > Setting Preferences >
Support Preferences

Use these preferences to help Autodesk Customer Support diagnose problems with your system.

WarningUse only if instructed by Autodesk Customer Support.

Upload Config Info Only button
  Click to upload only configuration information to Autodesk Customer Support.
Upload Config Info and Logs button
  Click to upload pertinent configuration information and system logs to Autodesk Customer Support.

NoteSome project and system information is included in the logs.

Max Logged Days field
  Displays the number of logged days of information to be uploaded to Autodesk Customer Support.
Case ID field
  Enter the Case ID number given to you by Autodesk Customer Support so that it is included in the uploaded information.
MTBF Report button
  Click to upload an MTBF (Mean Time Between Failures) report to Autodesk Customer Support.